Name of the process: Chatbot "Customer support"


Description of the process: Customer support is an important part of any business. If the customer has any questions, they want to get support as soon as possible, without waiting for a response for several hours.

Thanks to the operational work of the customer service, the company retains the majority of its customers.

With the help of a dialog interface in the form of a chatbot, users can communicate in natural speech (text or voice) with a machine or database.

Benefits:

- Quickly collects and processes customer complaints
- Provides instant technical support
- Cuts off peak loads on the contact center
- Solves "here and now" problems by providing instructions or links

Our mission is to automate the tedious manual processes and exhausting data entry, so that humans are freed for more intelligent and creative tasks!

To help organizations make their unstructured data a competitive advantage by unlocking the useful information from unstructured and free-form semi-structured documents.