RPA in banks

Case decription:
Initial document acquisition and processing for products (bank account opening, card production, credit evaluation etc.)

Issue:
— Lack of possibility to contact with manager during decision making period (e.g. in leisure time, while call-centers are overloaded etc.).
— The emergence of doubts and search for alternatives during decision making period and subsequent documents submission.
— Psychological barriers that require personal contact with manager.
— Substandard consultation of a client by manager.

Solution:
— Robot communicates with client and provides support during all documen submission steps.
— Indentifies, verifies quality, callisifies submited documents.
— Checks if the set of documents is complete.
— Saves and delivers the set of documents to the designated manager.
— Notifies client regarding document verfication and other process steps.

Implementation time: 1 month.

Results:
— The process is sped up 8 times.
— About 10 labour hours saved per month.

Case description:
After verifying the set of incoming documents the bank's manager creates clients' accounts/profiles/dossiers within banking software and inputs all the gathered data in there.

Issue:
— Irrational labour force usage: high-qualified staff performs monotonous routine tasks.
— Slow data transfer speed compared to robot or other automation.
— Sometimes mistakes.
— Staff "burnout" due to neccessity of boring routine tasks.

Solution:
The documents are being processed by RPA robot:

— Creates accounts/profiles/dossiers within banking software.
— Parses and extracts information from documents.
— Inputs required data into according fields within profiles.
— Archivation of documents.

Implementation time: 1 month.

Results:
— The process is sped up 5 times.
— About 12 labour hours saved per month.

Case description:
On a quarterly basis employees of the Credit Department have to update the information on all of the borrowers in a short period of time.

Issue:
The document and information acquisition process requires much labour force input due to time shortage on the operation. Meanwhile, the staff continues to perform their ordinary tasks.

Solution:
The e-mail bot was created, which performs following tasks:

— Sends our reminders regarding the neccessity to provide the documents.
— Acquires and downloads submitted documents.
— Verifies and qualifies the documents.
— Builds a report on work done.
— Delivers the set of documents to the designated manager for further processing.

Implementation time: 1 month.

Results:
— Process is sped up 6 times.
— About 10 labour hours saved per month.